May 2011 - Testimonials for Lisa Santilli

I chose Lisa Santilli as my realtor in spring 2010 when I sold my older home in North Reading Massachusetts. Aside from her excellent experience, qualifications, and the extensive market analysis she did for my home, Lisa’s friendly personality and sincerity lead to to me choosing her. It was a complicated sale in that I moved out of state a week before the listing publicized. The house was essentially empty, but Lisa arranged to have it staged so that it had a warm feeling while still showing off its size and features. There were a few cosmetic issues Lisa felt would be worth the effort to have addressed and she arranged for them to be taken care of in no time at all. The online listing looked great, and the response to it and the initial showing proved it. The house was under agreement quickly. Later that spring there was tremendous flooding in North Reading in spring 2010, and Lisa made many trips to the house to be sure the basement was not getting flooded, even though the house was equipped with a remote-alert basement water detector. I got an email letting me know each time she did - Lisa just had to be sure the house was safe, and wanted me to be at ease as well. She personally facilitated many visits by multiple parties including the buyer, fire inspector, radon mitigation and septic systems installers. For any challenge that old house sent our way, Lisa found a quick solution, or had excellent recommendations for one. All through the process Lisa was fabulous at keeping me informed from afar at how the sale was proceeding with phone calls and emails from her blackberry, home or office. I do not think anyone could have gone any further or worked any harder to get the house sold. Lisa Santilli went above and beyond, and has my deepest gratitude and highest admiration for it.

Best regards and best of luck - you deserve it!

---- Karen Kohn Ellison

In late summer 2009, I was looking to purchase my first home.  My boyfriend had been through the process before, but I never had.  No property seemed quite right, and while we met some very nice folks, no Realtor made a strong enough impression for either of us to really want to keep working with them.

In September 2009 we saw a property that Lisa was showing and had a good feeling about it from the photos.  Lisa arranged for us to view the property.  Right away Lisa made us both feel comfortable and unhurried.  She left us to roam about the house so that we could discuss what we were thinking in private and was available with answers to every question we had.  Forty-five minutes after we arrived at the house, we were on our way to Lisa's office to make an offer.  We agreed then that if this house didn't work out, we wanted to work with Lisa as we continued our search.

Because Lisa was well-organized and very patient, we closed on the house by the end of October.  The process went very smoothly and knowing it was my first buying experience, she made herself available to me - and I took full advantage of that! 

After we moved in Lisa checked on us and stopped by to make sure we were comfortable.  She even prepared a wonderful "Welcome to North Reading" gift for us as a way to introduce us to our new home town.  Since that time we have remained in touch - the house was special to Lisa as it had been her family home - and we love letting her know how happy we still are here. 

Lisa made what many told me would be a nightmare of experience into something easy and positive.  She helped to bring us home and we can't thank her enough.

De Bellofatto

We are delighted we chose Lisa Santilli as our Realtor to sell our home on 6 New St!  Lisa is absolutely the best in the business! Her experience, patience, diligence and knowledge is a huge benefit! Lisa is extremely professional and was available whenever we needed her, exceeding all expectations! We are still currently working with Lisa for additional real estate needs and honestly, do not want to work with anyone else......and refer her every chance we can!

Thank you dearly Lisa!

Sean Felix and Lindsay Barnes-Felix

Lisa provided a very professional service. We would highly recommend her to anyone in need of real estate services.

Dick & Dea-Ann Burgess

Lisa helped us purchase a two family home in Melrose in December 2010. She is very knowledgeable in all phases of real estate and was extremely diligent in helping us to find the perfect home. She spent a great deal of time and much effort researching and selecting homes for us to view. She was always very patient and not once did we feel any pressure to make a decision on the many houses we looked at. We truly appreciated her support as we went through the purchasing process and highly recommend her as a real estate agent.

March 2011 - A note about Geri Farrelly's professionalism

Geri Farrelly has not only helped me sell 3 house's but she has also helped me find 3 house's to fit my needs along with my children's needs.  She is very professional and is always available for questions and she handles everything you need for your family to have a smooth transition. She stages houses; she helps get information from the Town Hall along with helping up turn on or off utilities. One time she even helped us get a variance to have a pool put in. Geri spends a lot of time getting to know your family to make sure you get the best home for your entire family. She will end up being more than just a broker she will become a part of your family. If you would like any more information please feel free to ask Geri for my phone number. ---Linda Hassapis

March 2011 - High marks for Laurie Cappuccio!

I recently hired Laurie Cappuccio to represent me in the sale of my home and was completely satisfied with the experience. Laurie was efficient, professional, and completely involved in every detail of the sale. She really is a full service Realtor. At the beginning of the process, she presented me with a detailed report, outlining the current market conditions and what to expect in every stage of the deal. She also advised me in making improvements to the house, which greatly increased the value and marketability of my property. Laurie handled all the negotiations with vendors, contractors, and interior decorators, all of which spared me the time and effort required to put together the sale at the best possible price. I would highly recommend Laurie Cappuccio as an expert in her field.

March 2011 - A thank you for Audrey and Jerry

Jerry & Audrey,
Thank you so very much for helping me though out this process. I am excited about the new place! I am also excited to know that you are in the neighborhood. Take Care ~Cathy

March 2011 - A terrific recommendation for Audrey and Jerry

We have just completed a truly enlightening and education experience. Praise be! We passed papers and finalized the sale of our lovely condo at the “Greens”. In these trying times, believe me, it was no easy task!!

Without the dedication and tireless efforts of our Classified Realty Group agent, namely Audrey Giuliano, aided and abetted by her, ever politically-correct husband, jerry, this sale may never have come to pass.

It has been a delight to work with them both as we together, step by step, followed their good counsel and naturally, were eventually, successful. We thoroughly enjoyed their company and encouragement as events unfolded.

We would not hesitate a second to recommend them and your firm to any one seeking to buy or sell real estate. Therefore, we thank you, Audrey and Jerry, very much for your hard work in our behalf. You earned and deserve the fruits of you labors.

Most Sincerely,

Paul & Virginia Marlin

LETTER FROM DONNA & BARRY ZEFF TO AUDREY & JERRY GIULIANO OF CLASSIFIED REALTY GROUP, REGARDING THE SALE OF DONNA’S FATHER’S HOME AT 31 SPOON WAY AT THE GREENS IN

JANUARY 2011

DEAR AUDREY & JERRY,

DONNA AND I WOULD LIKE TO TAKE THIS OPPORTUNITY TO SINCERELY THANK YOU FOR ALL THE ASSISTANCE YOU GAVE US IN THE SELLLING OF MY FATHER-IN-LAW’S CONDOMINIUM AT THE GREENS IN NORTH READING.  FROM THE MOMENT WE MET, WHEN I WAS SCREENING POTENTIAL BROKERS, I KNEW THAT YOU WOULD BE OUR PRIMARY CANDIDATES.

BOTH OF YOU MADE IT VERY EASY TO CONDUCT THE POTENTIALLY TEDIOUS AND LENGTHY PROCESS IT TAKES TO COMPLETE A SALE. YOU ARE INTERESTED, CONCERNED, INVOLVED AND MOST IMPORTANT, YOU ARE KNOWLEDGEABLE.

YOU TAKE A LEGITIMATE INTEREST IN WHO YOU ARE DEALING WITH AND WORK CLOSELY WITH YOUR CLIENT, HELPING TO GUIDE THEM THROUGH THE PROCEDURE.

IT WAS A PLEASURE TO WORK WITH YOU AND YOUR RELAXED PROFESSIONAL MANNER. YOUR RECOMMENDATIONS WERE INFORMATIVE AND INCITEFUL.

THANK YOU FOR ALL THE TIMES YOU HELPLED US WITH THE LITTLE THINGS, LIKE TAKING OUT OUR BARRELS WHEN WE COULDN’T GET THERE OR PUTTING DOWN ICE MELT WHEN THE WEATHER REQUIRED IT. YOUR THOUGHTFULNESS AND CARING WAS GREATLY APPRECIATED.

IT WOULD BE A PLEASURE TO PERSONALLY SPEAK TO ANYONE THAT IS INTERESTED IN PURSUING A BUSINESS RELATIONSHIP WITH YOU AND WANTS TO SPEAK TO A FORMER CLIENT.  IT WOULD BE AN HONOR AND PRIVILEDGE TO ASSIST IN ANYWAY WE CAN.

ALL OUR BEST,

DONNA & BARRY ZEFF

Note of appreciation sent to Agent Maureen Giuliano - Autumn 2010

Dear Maureen,

Now that we've unpacked and settled into our new home we wanted to take the time to say THANK YOU! From the initial meeting discussing the potential selling of our home, we were quite impressed. You came with great comparing reference tools, your wisdom in the industry, knowledge of the area and essentially left us with a lot to think about. We wouldn't have taken the plunge with anyone else but you! You are a true professional, so knowledgeable in your industry and such a warm person. What a great combination for a realtor which in turn made for a great experience for us.

Maureen helped to sell our home and find a new home that was suitable for our family and was endlessly accommodating with our families schedules. Our children actually grew to love Maureen and always asked for her! We loved how Maureen also gave her personal input on ideas about certain properties or decorating tips as we would go through homes as well. She is a wonderful listener and we felt truly cared about through every aspect of the transitions that come up with selling and trying to find a new home at the same time. Maureen always made herself available and partnered with us on this adventure of selling/buying a home during this economy! You were absolutely by far the very best realtor we've ever worked with and it goes without saying that we would highly recommend you to all our friends and family (and we already have!). Try to move them closer to us now ;)

With warmest regards,
The Endicott's

Letter of appreciation sent to Agents Jerry and Audrey Giuliano

To whom it may concern:

I recently sold my condo through your agency and while I view this simply as a business transaction, I just have to comment on the truly exceptional service that I received from Jerry and Audrey Giuliano. I decided to list my property back in February, 2010 thinking that it would take a long time to sell due to the current market pressures. I thought about trying to sell it myself but decided against that. In my subsequent search for a realtor, I really had no idea who to use until I remembered seeing a mailer from Jerry and Audrey. I had always seen them walking together in my neighborhood at The Greens; they seemed like nice people but we never really knew each other. After giving them a call,I immediately became aware that not only were they fantastic people but they were true real estate professionals who could help me - I was hooked after meeting with them for 5 minutes.

Believe me, my unit was no Taj Mahal and needed some updating but Jerry and Audrey respectfully advised me what I needed to do and not to do to my property to prepare it for sale. They were truly fantastic to deal with and handled all the little things that I would never have even thought of and which I certainly did not have time for. From arranging the broker and buyer open houses to dealing with the fire department, the condo association, prospective buyers and even attorneys, their interactions with all the other parties involved in the sale of my unit was a lifesaver for me...
Click here to read the full letter (pdf file)

- A. & D. S., North Reading